Returns & Refunds Policy
Last updated: May 2026
Our Commitment
Every book in the Held series is printed on demand. Because of this, we are unable to accept returns for remorse or change of mind. What we can promise is that if something goes wrong, we will make it right.
Damaged or Defective Books
If your book arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@xavierpublishing.com with the following:
- A photo of the damage or defect
- Your order number
We will send a replacement copy at no charge.
Lost Shipments
If your order does not arrive within the expected delivery window, contact us and we will investigate and work with you to resolve it.
Refunds
We do not issue refunds on orders that have shipped. If a replacement is not possible, we will work with you to find a fair resolution.
Amazon Orders
Purchases made through Amazon are governed by Amazon’s return policy. Please initiate any request directly through your Amazon account.
Books.by Orders
For purchases made at books.by/xavier-publishing, contact us at hello@xavierpublishing.com and we will assist you.
Contact Us
hello@xavierpublishing.com
